Return, Exchange & Cancellation Policy

At Afsisterwig, customer satisfaction is important to us. We carefully prepare and inspect every wig before shipment to ensure the best possible shopping experience.

Please review our return, exchange, and cancellation policy before placing your order.

1. Return & Exchange Eligibility

If you are not satisfied with your purchase, please contact us at info@afsisterwig.com within 14 days of receiving your order.

Please include your order number, a description of the issue, and relevant photos and videos if applicable.

To qualify for a return or exchange:

• The request must be submitted within 14 days of delivery.

• The wig must be unworn, unused, unwashed, unaltered, and in its original condition.

• The lace must remain intact and must not have been cut, trimmed, or modified.

• The wig must be returned with its original packaging and accessories.

• All returns and exchanges must be approved by our customer service team before being shipped back.

Important: Wigs that have been worn, installed, washed, chemically treated, altered, or had their lace cut are not eligible for standard returns or exchanges.

Customized wigs and sale items are considered final sale and are not eligible for standard returns or exchanges.

These restrictions do not affect any rights customers may have under applicable law regarding defective, damaged, or incorrect products.

2. Order Cancellations

As many of our wigs require special preparation, production arrangements, or customization, cancellation requests are subject to the following conditions:

• An 18% handling fee applies to approved order cancellations.

• Orders that have already been shipped cannot be canceled.

• Customized wigs and sale items cannot be canceled once production or processing has begun.

• Cancellation requests due to processing or production time are also subject to the 18% handling fee.

Processing & Production Time

Most standard wigs require approximately 3–5 business days for processing.

Special products, including but not limited to full lace wigs, colored wigs, invisible strap wigs, and customized units, may require approximately 7–17 business days for production and preparation.

Processing times may vary depending on product specifications, order volume, and production requirements.

Please review the estimated processing time before placing your order.

3. Return Shipping & Restocking Fees

For approved returns, the following conditions apply:

• Afsisterwig does not provide prepaid return shipping labels for standard returns.

• Customers are responsible for return shipping costs unless otherwise required by applicable law.

• A 28% restocking fee applies to eligible returns for a refund, subject to applicable law.

• Returns must be shipped to the designated warehouse address provided by our customer service team.

• Unauthorized returns or packages sent to an incorrect address may be refused.

• Customers are responsible for return packages lost or damaged during transit when using their own shipping arrangements.

Why Do We Charge a Restocking Fee?

Every returned wig requires additional handling, inspection, quality control, repackaging, and inventory processing.

The 28% restocking fee helps cover these operational costs and ensures that we can continue maintaining our product quality and hygiene standards.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Please do not return any products without contacting our customer service team first.

4. Domestic & International Returns

United States Orders

We accept eligible returns and exchanges for orders shipped within the United States, subject to the conditions outlined in this policy.

International Orders

International orders are considered final sale. We do not accept standard returns or exchanges for international orders.

If an international order arrives damaged, defective, or incorrect, please contact our customer service team with supporting photos so we can review the issue and provide an appropriate resolution in accordance with applicable law.

5. Exchanges & Order Modifications

We understand that you may wish to modify your order or exchange your wig. All requests are subject to approval and the following conditions.

Before Shipping

• Order changes requested within 24 hours of purchase may be accommodated depending on production status.

• Changes requested more than 24 hours after purchase are subject to a 15% reproduction/handling fee if additional production or modifications are required.

• Any price difference resulting from changes to the wig specifications must be paid by the customer.

After Shipping

Approved exchanges are subject to the following fees:

• 18% Handling Fee – Covers exchange processing, product inspection, and administrative handling.

• $25 Exchange Shipping Fee – Covers shipping the replacement wig to the customer.

• Customers are responsible for the cost of shipping the original wig back to our designated return warehouse.

• Any price difference between the original item and the replacement item will be charged or refunded accordingly.

All exchanged items must meet our return eligibility requirements, including being unworn, unwashed, unaltered, and having the original lace intact.

Important: Once an exchange has been completed, the replacement item is not eligible for a further return for a refund due to a change of mind.

These fees and restrictions apply to customer-requested exchanges and modifications. Confirmed defective or incorrect products will be handled in accordance with applicable law.

6. Damaged, Defective or Incorrect Items

We carefully inspect our wigs before shipment. However, if you believe you have received a damaged, defective, or incorrect product, please contact us at info@afsisterwig.com as soon as possible after delivery.

Please provide:

• Your order number.

• A detailed description of the issue.

• Clear photos or videos showing the problem.

Our customer service team will review your request and work with you to determine an appropriate resolution.

For confirmed defective, damaged, or incorrect items, we will provide a remedy in accordance with applicable consumer protection laws.

7. Lost or Stolen Packages

Once the shipping carrier confirms that a package has been successfully delivered to the correct shipping address provided at checkout, **Afsisterwig is not responsible for packages that are subsequently lost, missing, or stolen